Admin & Engineer Scheduler

Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.

Job Overview: You will provide administration support to the business, working in a fast-paced environment which will require reactive responses to achieve a positive outcome. Dealing with engineer, customer and supplier enquiries via phone or email. With responsibility for organising, planning and ensuring the smooth running of all Installations.

Key Responsibilities:

• Respond to any incoming calls and enquiries.
• Update customer records with any new information.
• Coordinate and book engineers for upcoming jobs.
• Process customer purchase orders for engineers and suppliers.
• Prepare and send installation packs to engineers and subcontractors digitally, on a weekly basis.
• Coordinate and book engineers for site installations.
• Complete install schedules for our engineers and subcontractors.
• Send the schedule to all relevant departments after all information has been checked and updated as required.
• Liaise with the Project delivery team on any install changes or issues you are made aware of.
• Work closely with the transport department to ensure installs and deliveries are aligned.
• Chase completed Test & commissioning sheets & work sheets from the engineers.
• Electronic filing of any documents that are relevant for the install dept.
• Log asset information and serial numbers onto our service system.
• Prepare and process invoices for installations.

Experience Required:

• Office administration/customer service experience.
• Experience in scheduling and planning logistics would be highly advantageous.
• Professional telephone manner.
• Good knowledge of all Microsoft packages.
• Ability to work in a fast-paced office environment.
• Proactive and reliable with a "can-do" attitude.
• Excellent IT skills, including intermediate Excel skills.
• Ability to multitask and prioritise workload.
• Strong communication skills.

What we offer:

The Airedale Group is expanding rapidly, employing circa 750 people across multiple locations in the UK. This is a fantastic time to join a progressive business with opportunities for career development.