Business Analyst
Company Overview: We are the market-leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.
Job Summary: The Business Analyst will support our internal digital transformation projects, working with key stakeholders to identify business needs. Taking the lead to facilitate and deliver business process improvements. The successful candidate will be responsible for process mapping, design, and the collation of user requirements to ensure the successful implementation of digital solutions within our Design and Install department. This role is crucial to enhancing our operational efficiency and delivering high-quality services to our clients.
This role will suit a professional that enjoys working in a fast-paced organisation, who can multi-task and adapt quickly to change. A confident communicator with the ability to gather information and reach out to relevant stakeholders to retrieve data. Comfortable working across all levels of the business, including board members, office departments, engineering, and manufacturing teams.
Location: Bradford, hybrid working.
Details: Competitive Salary, Full-Time, Permanent.
Key Responsibilities:
- Conduct detailed process mapping to understand current workflows and identify areas for improvement.
- Analyse existing business processes and develop optimised processes to support digital transformation initiatives.
- Collaborate with stakeholders to gather and document comprehensive process requirements.
- Engage with key stakeholders, including project managers, sales teams, designers, and installation teams, to elicit and document user requirements.
- Facilitate workshops, interviews, and focus groups to gather detailed and accurate requirements.
- Create clear and concise requirement documentation, including user stories, use cases, and functional specifications.
- Work closely with the IT and development teams to design effective digital solutions that meet business needs.
- Ensure proposed solutions align with business objectives and deliver measurable benefits.
- Provide input into the development of user interfaces and user experience design to ensure ease of use and adoption.
- Assist with wireframing new systems
- Assist in the planning, coordination, and execution of digital transformation projects.
- Monitor project progress and provide regular updates to stakeholders.
- Identify and mitigate risks associated with digital transformation initiatives.
- Develop and execute test plans to ensure solutions meet specified requirements.
- Support user acceptance testing (UAT) and resolve any issues that arise during testing.
- Ensure continuous improvement by gathering feedback and implementing changes post-implementation.
Requirements:
- Ideally Degree educated within a related field.
- Minimum four years’ experience within a Business Analyst role.
- Industry experience within design and installation would be highly beneficial.
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
- Resourcefulness and ability to devise creative solutions to problems.
- Proficiency in business analysis tools and methodologies.
- Experience with digital transformation projects and knowledge of current digital technologies and trends.
- Hands-on experience with HR, CRM, and finance systems.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Experience in working within an agile project management framework.
This is a new position reflecting the extraordinary growth in the business over the past couple of years and offers an exciting opportunity to make a significant impact to Group profitability & efficiency. The Group employs 700 people across multiple locations in the UK and offers significant scope for future progression
“The work that Airedale undertook from planning to completion was professional throughout. We are extremely pleased with the finished kitchen and the work that was completed. Their Account Manager advised, planned and updated us throughout and we found the process ‘stress free’. The catering team at Sandycroft are delighted with their new kitchen and really pleased that they were able to have input into the design and needs of their service provision. We have already engaged with Airedale for future planned projects following this investment and look forward to continuing our partnership.”
Newydd Catering & Cleaning
“We found Airedale to be wholly professional and willing to engage with us from the onset, listening to our own concerns and addressing these in a timely manner. We are very pleased with the overall project.”
Local Council
“We were hugely impressed with the professional presentation made by Airedale, their project sales manager had clearly done his research prior to our initial meeting and had a number of detailed, thoughtful solutions to our particular challenges. All of their staff were conscientious and the complex project was delivered within the strict timescale and budget allocated.”
Parker's Garden Centre
“Airedale have a great can-do attitude, are willing to help and have a great understanding of their trade and working on Heritage sites, meaning that that they are good and prompt at problem solving.”
Main Contractor
“The team at Airedale provided a reassuring sense of professionalism within our development. Their holistic considered approach meant that aspects that would not necessarily fall within their remit were identified and where required resolved prior to any issue or delay arising. Their willingness to share their experience and knowledge allowed the project to be delivered to the standard which exceeded our expectation.”
Langdale Estate and Spa
“Since the restaurant has opened there has been an increase in the staff footfall, with the well designed layout coupled with the use of the latest technology keeping queues down to a minimum. The whole installation despite its complexity was relatively pain free with the communication between Airedale’s Project Manager and ourselves being a key factor.”
Advanced Engineering Centre
“Our new catering facilities are second to none. As a primary provider of professional chef qualifications within the South West it was imperative to have a design which enabled excellent quality teaching and training. As a catering team we are extremely pleased with the final results; with the excellent support of Airedale it has enabled us to ensure first rate delivery of teaching in a first rate environment and will no doubt continue to aspire future chefs in future years.”
Petroc College, Barnstaple
“The Airedale Group were appointed because of their depth of knowledge and experience in delivering similar schemes. Their staff were very professional and on-hand to answer any queries we had whilst our Chef’s have commented that it is one of the best designed kitchens they have worked in.”
Acklam Hall
“We were continually impressed with Airedale’s performance on this scheme. They assisted us with value engineering options throughout the tender process; were very competitive commercially and managed the on-site works seamlessly. Further, following practical completion they have attended to the operator’s queries very quickly and held themselves professionally whilst working in a live hotel environment. ”
Main Contractor
